Terms & Conditions

1. Overview of Services

MedSalesCoach provides:

• Online educational content (self-paced digital course materials), and
• Coaching and mentorship services (strategy, guidance, and feedback).

MedSalesCoach does not provide recruiting, placement, employment, or staffing services. We are not an employment agency, we do not act as your agent with any employer, and we receive no compensation from employers in connection with your job search.

The Services are educational in nature and do not constitute legal, financial, tax, medical, or employment advice. You should consult a qualified professional before making decisions in any of those areas.

2. Eligibility and Account Access

You must be at least 18 years of age and legally able to enter into a binding contract to purchase or access the Services. By purchasing, you represent that you meet these requirements and that all information you provide is accurate and complete.

If the Services are provided through an account or login, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Login credentials are personal to you and may not be shared, sold, or transferred. Notify us promptly at anthony@medsalescoach.com if you believe your account has been accessed without your authorization.

3. Online Course (Digital Product)

3.1 Access & Delivery

The Online Course is a digital educational product delivered electronically. The standard program costs US $5,000, paid once in full at enrollment, and includes the course, platform resources and one-on-one coaching. There are no recurring fees or later payments. Course and resource access is granted immediately upon successful payment; coaching is scheduled separately through your account. You are responsible for maintaining the internet connection, device, and software required to access the materials.

3.2 No Refund Policy

Due to the nature of digital content and immediate access, Online Course purchases are final and non-refundable except for the Conditional Money-Back Guarantee in Section 5 or as required by applicable law. By completing your purchase, you consent to immediate digital delivery. Nothing in these Terms excludes any cancellation or refund right that applicable law does not permit us to exclude.

3.3 No Guarantee of Results

MedSalesCoach does not guarantee interviews, job offers, employment, income, or career advancement. Results depend on individual effort, experience, qualifications, and market conditions. Any testimonials, case studies, earnings examples, or results shared on our website or in our materials are illustrations of what some clients have achieved and are not a promise, projection, or guarantee of your own results.

3.4 Intellectual Property

All course materials are proprietary and for personal use only. You may not copy, share, reproduce, distribute, resell, publicly display, or create derivative works from any content without express written permission.

Subject to your compliance with these Terms and your applicable enrollment payment arrangement, MedSalesCoach grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the materials for your own individual, non-commercial career development. All right, title, and interest in the Services — including text, video, audio, templates, scripts, frameworks, trademarks, and logos — remains with MedSalesCoach or its licensors.

4. Coaching Program (Mentorship Services)

4.1 Scope of Coaching

The Coaching Program provides personalized guidance, strategy, and mentorship related to career development in medical sales. Your enrollment includes one-on-one coaching with Anthony, scheduled through the course platform, plus guidance, feedback and the resources available in your account. Appointments are subject to scheduling availability; platform access does not promise an immediate appointment or unrestricted appointment volume.

4.2 Duration of Support

Course, resource and coaching access have no fixed expiration. You may continue using them for as long as you need support, including after finding employment, subject to these Terms. The one-year guarantee assessment period is not a service expiration date. Approved full guarantee refunds end both course and coaching access; losing guarantee eligibility alone does not.

4.3 Scheduling, Cancellations, and No-Shows

Coaching sessions are scheduled through the booking tools we make available. We ask that you provide at least 24 hours' notice to reschedule a session. Sessions missed without notice, or cancelled with less than 24 hours' notice, may be treated as delivered at our discretion. We will make reasonable efforts to reschedule sessions that we need to move.

4.4 No Refund Policy

All coaching purchases are final and non-refundable, regardless of participation level, progress, or outcome, except for the Conditional Money-Back Guarantee in Section 5 or as required by applicable law.

4.5 No Employment Guarantee

MedSalesCoach does not guarantee interviews, job offers, employment placement, or specific career outcomes. Coaching services do not constitute recruiting or placement services.

4.6 Confidentiality

We treat the personal and professional information you share in coaching as confidential and will not disclose it to third parties except as described in our Privacy Policy, as needed to deliver the Services, or as required by law. We may use anonymized, non-identifying observations from coaching to improve our programs.

5. Conditional Money-Back Guarantee

5.1 Included Guarantee

Every new $5,000 standard-program enrollment accepting these Terms includes a conditional full money-back guarantee. It is a refund commitment, not a promise of interviews, employment or income. If you satisfy all conditions below and have no Qualifying Accepted Offer at the end of your first year, you may claim a full $5,000 refund. References to Eastern Time mean America/New_York, including daylight-saving time.

5.2 Enrollment, Course Completion and Anniversary

Your Enrollment Date is the date of successful payment and enrollment recorded for your purchase. Complete all published course modules within 30 calendar days: by 11:59:59 p.m. Eastern Time on the date 30 days after your Enrollment Date. For example, July 1 enrollment gives a July 31 completion deadline. Completion is determined from platform progress records. Missing this deadline ends guarantee eligibility. Your guarantee period ends at 12:00 a.m. Eastern Time on the first anniversary of your Enrollment Date; for February 29 enrollment, the anniversary is February 28 in the following year.

5.3 Eligible Weeks

Activity tracking begins at 12:00 a.m. Eastern Time on the first Monday after timely course completion. Each Eligible Week runs from Monday at 12:00 a.m. to the following Monday at 12:00 a.m. Only complete weeks ending on or before your first anniversary count. Partial weeks at either boundary are excluded.

5.4 Weekly Applications and Live Networking

A compliant Eligible Week requires both at least three bona fide applications for open roles and live telephone conversations with at least three distinct professional contacts in connection with your job search, all occurring during that same week and accurately logged through the platform. Voicemails, unanswered or attempted calls, texts, emails, social-media messages and other written exchanges do not count. Repeat conversations with the same person count as one contact that week. Contacts may be at the same or different companies.

5.5 Annual Participation Requirement

At the first anniversary, at least 75% of all Eligible Weeks must be compliant. The calculation uses the exact fraction of compliant weeks, without rounding up to meet the threshold. For 48 Eligible Weeks, at least 36 must be compliant; for 49, at least 37. Progress is shown during the year, but falling below 75% before the anniversary does not permanently end eligibility: later compliant weeks can improve your final percentage. Activity after the anniversary cannot improve that result.

5.6 Logging and Accuracy

Log activity completely, truthfully and accurately using the platform. You may enter truthful activity after it occurred, but once an Eligible Week is finalized, later entries, edits, deletions or backdated activity do not change its recorded result. Falsified, duplicated, misleading or unverifiable activity does not satisfy the guarantee. Contact anthony@medsalescoach.com promptly about a recording error so it can be reviewed.

5.7 Qualifying Employment

A Qualifying Accepted Offer is your acceptance during the guarantee period of a paid position selling medical devices, including an associate medical-device-sales role. It counts regardless of whether the opportunity came through MedSalesCoach, your own search or another source. Unrelated employment does not count. An offer withdrawn by the employer before you actually start employment does not count; notify us and provide the withdrawal evidence so your record can be corrected. Accepting a qualifying offer ends refund eligibility even if the expected start date is later. If the employer withdraws it before you start, eligibility is reassessed using the other conditions in these Terms.

5.8 Refunds and Cancellations

Purchases are otherwise final and non-refundable, except as required by applicable law. To claim the guarantee, email anthony@medsalescoach.com within 30 calendar days after your first anniversary, no later than 11:59:59 p.m. Eastern Time on the final day. Identify your enrollment and request a guarantee review; we review course completion, finalized activity records and employment outcomes, and may request supporting evidence. We review claims within 15 business days of submission and initiate an approved full $5,000 refund within another 10 business days. Business days are Monday through Friday excluding U.S. federal holidays. Bank or card-issuer posting time is additional. An approved full guarantee refund ends course, resource and coaching access. Losing guarantee eligibility without an approved refund does not itself end access. Cancelling a coaching appointment is governed by Section 4.3 and does not cancel or refund enrollment.

6. Client Responsibilities

You acknowledge and agree that:

• You are solely responsible for your actions, applications, communications, and decisions.
• Your results depend on your effort, consistency, follow-through, and market conditions.
• MedSalesCoach is not responsible for hiring decisions made by third parties.
• All information you provide to us — including on your résumé, applications, and intake forms — is truthful and accurate.
• You will comply with all laws and with any obligations you owe to current or former employers, including confidentiality, non-solicitation, and non-compete obligations.

7. Acceptable Use

You agree not to:

• Record, transcribe, or reproduce coaching calls or course content without our prior written consent.
• Share, resell, or provide access to the Services to any other person, including within a group, team, or company.
• Use the Services to build, market, or operate a competing coaching, course, or career-services offering.
• Reverse engineer, scrape, or attempt to gain unauthorized access to any part of the website or delivery platforms.
• Harass, abuse, threaten, or discriminate against MedSalesCoach staff, contractors, or other clients.
• Post or transmit unlawful, infringing, or misleading content through any channel we provide.

Violation of this section is grounds for immediate termination of access without refund, in addition to any other remedies available to us.

8. Payments & Chargebacks

The standard program price is US $5,000 paid once at enrollment. Any tax required by law is disclosed before payment. Payments are processed by third-party payment processors; we do not store your full payment card details. You represent that you are authorized to use the payment method you provide.

You authorize the single payment shown at checkout. This purchase does not authorize recurring charges, later installments or employment-triggered payments. Existing customers retain previously agreed payment arrangements.

For billing questions, cancellation requests or guarantee claims, contact anthony@medsalescoach.com. We encourage you to contact us so we can investigate and resolve problems. Nothing in these Terms limits any dispute rights you have under applicable law or your card agreement.

9. Electronic Communications and Marketing

By providing your email address or phone number, you consent to receive communications from us electronically, including messages relating to your purchase, scheduling, and program delivery. You also consent to receive marketing emails, from which you may unsubscribe at any time using the link in any marketing message. Transactional messages about an active purchase are not marketing and may continue after you unsubscribe.

If you provide a mobile number and opt in to text messages, message and data rates may apply and you may opt out at any time by replying STOP. You agree that electronic communications satisfy any legal requirement that a communication be in writing.

10. Third-Party Services and Links

The Services rely on third-party tools for payment processing, scheduling, video hosting, email delivery, and hosting. Our website may also link to third-party sites, job boards, or employer pages. We do not control third-party services and are not responsible for their content, availability, practices, or terms. Your use of a third-party service is governed by that provider's own terms and privacy policy.

11. Privacy

Our collection and use of personal information in connection with the Services is described in our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

12. Disclaimer of Warranties

All Services are provided "as is" and "as available." MedSalesCoach makes no warranties, express or implied, regarding accuracy, completeness, or results.

To the maximum extent permitted by law, we disclaim all implied warranties, including any warranty of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any content will be current or suitable for your circumstances.

13. Limitation of Liability

To the maximum extent permitted by law, MedSalesCoach shall not be liable for any indirect, incidental, consequential, or special damages, including loss of income, employment, or business opportunities.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services will not exceed the amount you actually paid to MedSalesCoach in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless MedSalesCoach and its owners, employees, and contractors from any claims, damages, liabilities, and reasonable legal fees arising out of your use of the Services, your violation of these Terms, your violation of any law or third-party right, or any information you provide to employers or other third parties.

15. Termination of Access

MedSalesCoach reserves the right to suspend or terminate access to Services for violations of these Terms, misuse of content, or abusive behavior. Termination for cause does not entitle you to a refund. Sections relating to intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, and dispute resolution survive termination.

16. Dispute Resolution

Before filing any claim, you agree to first contact us at anthony@medsalescoach.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

If the dispute is not resolved informally, any claim arising out of or relating to these Terms or the Services will be brought in a court of competent jurisdiction in the State of Florida, except where applicable law requires otherwise. To the extent permitted by applicable law, each party waives any right to bring or participate in a class, collective, or representative action.

17. Force Majeure

MedSalesCoach is not liable for any delay or failure to perform caused by events beyond our reasonable control, including illness, natural disasters, outages of third-party platforms, labor disruptions, or government action. Delivery timelines will be extended for the duration of the event.

18. Modifications to Terms and Services

MedSalesCoach may update these Terms at any time. The version in effect is identified by the “Last updated” date at the top of this page. Continued use of Services after changes constitutes acceptance of the revised Terms.

We may also modify, improve, or discontinue portions of the Services, including replacing course modules or delivery platforms, provided the overall value of what you purchased is preserved.

19. General Provisions

• Entire agreement: These Terms, together with the Privacy Policy, Cookie Policy, and any written coaching agreement, constitute the entire agreement between you and MedSalesCoach and supersede any prior representations.
• Severability: If any provision is held unenforceable, the remaining provisions remain in full force and effect.
• No waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign or transfer these Terms or your access to the Services. We may assign them in connection with a merger, acquisition, or sale of assets.
• Independent contractor: Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship between you and MedSalesCoach.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles, except to the extent otherwise required by applicable law.

21. Contact Information

For questions regarding these Terms, please contact:

MedSalesCoach — anthony@medsalescoach.com